Refund policy

Damaged Merchandise

What if my product arrives damaged?

Your experience matters to us. If any item arrives in less than perfect condition, just take a picture and send it to zanakratom@gmail.com within 7 days. We'll arrange a replacement or issue a refund ASAP.

Delivery Delays

What if my order is delayed?

We stick to our posted shipping times, but if customs holds up your package and it's over 10 business days past due, reach out! We're here to send a replacement or give you your money back.

Returns Policy Can I return an item for a refund?

Our policy is to offer replacements or refunds for faulty or lost items instead of returns. This helps us maintain our free shipping promise worldwide!

Missing Packages Who's responsible for a lost or stolen package?

Once a package is confirmed delivered, it's out of our hands. If your order is MIA, we'll provide all the details for you to check with the shipping carrier.

Important Note: Make sure your shipping details are correct to ensure your package finds its way to you. Need assistance or have more questions? We're just an email away at sales@zanakratom.com!

Disclaimer

Shipping disclaimer

This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana).

FDA disclaimer

The statements made regarding our kratom products have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

All information presented here is for educational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. Do not use kratom products if you are pregnant, nursing, or under the age of 21. Consult your healthcare provider before using any new dietary supplement or botanical product.

Kratom may interact with medications, substances, or pre-existing health conditions. Use responsibly and in moderation. Misuse may pose health risks, and Herbal Alternatives is not liable for any adverse effects or misuse of its products.

All products are sold for legal use only. It is your responsibility to know and comply with your local and state laws regarding kratom.

Product Description Disclaimer

This product contains 7-hydroxymitragynine, a concentrated alkaloid derived from the kratom plant. Please consult a healthcare professional before use.

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