Privacy policy

Privacy Policy for Zana Herbals 

Updated: August 1, 2025

At Zana Herbals (“Zana,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share information when you visit our website, place an order, or otherwise interact with our services.

This notice also fulfills the requirements of the California Consumer Privacy Act (CCPA), as updated by the California Privacy Rights Act (CPRA).

1. Information We Collect 

When you use our website, we may gather certain categories of information:

• Device Details: such as your IP address, browser version, time zone, and how you interact with our website (pages viewed, searches made, and clicks).
  
  

• Order Information: including your name, billing and shipping addresses, payment method details (processed securely by third-party providers), email, and phone number.
  
  

• Customer Service Interactions: any details you provide when contacting us for support or questions.
  
  

• Cookies and Tracking Data: information stored on your device to help the website function, analyze usage, and customize your experience.

Our services are not designed for anyone under the age of 18, and we do not knowingly collect personal information from minors.

2. How We Use Your Information 

We use the personal information collected for purposes such as:

• Fulfilling and delivering orders.
  
  

• Processing secure payments and preventing fraud.
  
  

• Providing customer support and responding to inquiries.
  
  

• Sending updates, offers, or newsletters if you’ve opted in.
  
  

• Improving our website’s design, functionality, and performance.
  
  

• Meeting our legal obligations.
  

3. How We Share Information

We do not sell your personal data. However, we may share information with:

• Service Providers: companies that help us operate our business, such as payment processors, shipping carriers, analytics providers, and marketing platforms.
  
  

• Legal Compliance: when required by law, regulation, or valid legal process.
  
  

• Business Changes: if Zana Herbals undergoes a merger, acquisition, or asset transfer, your information may be included in that process.

4. Personalized Advertising

We may use cookies or data from your interactions to deliver relevant advertising on third-party platforms (such as Google or Facebook). These platforms may use your activity to serve tailored ads.

• You can control ad personalization through your account settings on those platforms.
  
  

• You can also manage cookies directly in your browser settings or visit the Digital Advertising Alliance for opt-out tools.

Switched up your stance? It's all good. You have the power to halt our contact or data usage at any time—just ping us at zanakratom@gmail.com.

5. Data Retention

We keep your personal information only as long as needed to complete the purposes outlined in this policy, unless a longer retention period is legally required.

6. California Privacy Rights

California residents have specific rights regarding their personal information:

• Right to Know: request details about the categories and specific pieces of data we’ve collected.
  
  

• Right to Delete: ask us to remove personal data, subject to legal and operational exceptions.
  
  

• Right to Correct: request updates to inaccurate personal information.
  
  

• Right to Opt-Out: while we don’t sell data, you may request that we stop sharing information for targeted advertising.
  
  

• Right to Equal Service: we will never deny products or services, or change pricing, because you exercised your privacy rights.

If you have questions, concerns, or requests regarding this Privacy Policy, you may reach us at:  📧 sales@zanakratom.com

We may ask you to verify your identity before fulfilling your request.

7. Cookies and Tracking Tools

Our website uses cookies, pixels, and similar technologies for site performance, analytics, and marketing. You can manage cookies through your browser, but disabling them may affect how the website functions

8. Security of Your Information

We use reasonable administrative, technical, and physical measures to help protect your information. While no method is 100% secure, we work to safeguard your data against unauthorized access, disclosure, or misuse.

9. Policy Updates

 We may revise this Privacy Policy as needed to reflect changes in laws, technology, or our practices. When changes are made, the “Effective Date” will be updated, and we will notify you if legally required.